Fri 21st Jun - AM

List of available services at Nairobi Int. Airport

Information desk
An information desk is available in the main lobby of the airport. The reception staff can inform travelers and companions on their flight, their experience at the airport or the formalities. Do not hesitate to call on them.
ATMs, banks, exchange
Holders of international credit cards (Visa, Mastercard) have the ability to withdraw money from the ATMs. These ATMs distribute Kenyan Shilling (KES) banknotes. Bank branches and foreign currency exchange services are present in the differents halls and terminals.
- National Bank (Tel: + 254-020-2828000)
- Transnational Bank (Tel: +254-020-824502, 822684)
- Barclays Kenya (Tel : +254-020-822395)
- Standard Chartered Bank au terminal fret (+254-020-3294050)

See also the customs guide

See also the exchange rates observed at the airport

VIP Lounge

Several lounges (the Pride lounge and the Simba Lounge) are available to travelers boarding a flight departing from Nairobi JKIA. Access is restricted to first-class and business-class passengers of certain airlines, to cardholders and to passengers paying a one-time entrance fee. These lounges offer comfort, service and tranquility to discerning travelers. Bar, newspapers, armchairs, wifi connection, computers, kiddy zone and television will offer you to wait for your boarding in the best conditions.

Kenya has several 3G operators selling SIM cards without subscription and 3G USB sticks for a cheap and fast internet access on your PC, tablet or phone. These SIM cards are available and can be activated in several shops in the airport. The terminal also has several wifi spots including that of the VIP lounges.
Stores and duty free shops
Many shops are available in the airport in international duty free area as well as in the main halls of departure and arrival. Books, international newspapers, souvenirs, jewelry, handicrafts, ready-to-wear, postcards and stamps, phone and electronics, perfume, alcohol and tobacco are proposed to travelers.
Open shops in JKIA : Beth International Limited (+254-20 2225735), Glamour House Duty free shop (+254-20 2242392), Goldrock International (+254-20 8560235), Kenya Duty Free (+254-20 8824891), Kenya Wine Agencies LTD (+254-20 8530566), Maya Duty Free (+254-20 8824521), Rono Ltd Siamanda
Post office
To send letters, postcards and parcels, for purchases of stamps and for receiving and sending money orders, the Postal Corporation Of Kenya (PCK) office of JKIA is open.
Information: (+254) 07 34 73 01 01 / 020 82 22 44
Police & security
Nairobi Intl. Airport is always concerned about the safety of passengers and aircraft. The police of the airport listen to all travelers. Security officers also ensure compliance with international standards. You can call them to report any suspicious activity. In addition, we remind you that leaving luggage unattended can cause its destruction and prosecution against you.
Information: (+254) 800 72 00 02
Luggage wrapping

To strengthen and protect your luggage from bumps, scratches or theft, a paying luggage wrapping service is available in the check-in area of Nairobi-Jomo Kenyatta airport hall. Uses strong plastic film to protect against handling damage and to prevent items being inserted or removed. The fixed price is KSH1000 (US$10) per bag packed.

Call center
It is possible to obtain information on departures, arrivals, delays and other information by telephone calling the airport.
Information: (+254)-02 06 82 21 11
Luggage scales
Each airline flying to Kenya impose a different baggage allowance. It is important that every traveler comply with those rules under threat of being required to pay excess baggage fees that can be prohibitive. It is therefore recommended to weigh your luggage before you get to the airport. However, it is possible to weigh them on the balances available at check-in counters in order to lighten them if necessary.
Cabin baggage
Just like checked baggage, cabin baggage must meet a maximum size and weight. Airlines propose in the check-in area boxes to check if your cabin baggage meets the standards. Some passengers try at the time of boarding to carry more or different bags that those validated at check-in. They are exposed to leave their bags at the airport or to pay excess baggage fees in addition to delay the takeoff to the detriment of all travelers.
Last minute tickets
Passengers who have not had the time to buy their tickets or have missed their flights have the option to purchase a ticket at the airport (at generally higher rates). Correspondents of different travel agencies can offer these services.
To ensure the comfort of its passengers and visitors, Nairobi airport offers a medical service for health emergencies and a pharmacy open 24/7.
The main hall and the departure lounge have free and clean toilets and sinks.
Baggage disputes

In case of loss, theft or damage related to luggage carried by travelers, you're advised to check withthe Lost & Found baggage office located at the JKIA Arrivals Building.

Bars and restaurants
Nairobi airport has bars / restaurants, independant or operated by Servair Kenya in the main hall and in the boarding area. You can eat there or consume various beverages, soft drinks and mineral waters.

- THE KARIBU CAFE is conveniently situated at the International Arrivals for those waiting for passengers to arrive. This lounge offers Dorman's coffee, affordable snacks and a buffet lunch service.
is located at the Domestic Departures lounge and ideal for that short break or quick beverage prior to boarding your flight. The Safari Coffee shop also offers Dorman's coffee and affordable snacks for passengers before they board.
- THE KWAHERI SNACK BAR is a convenient self service cafe located near gate 4 in International Departures, offering various snacks, hot meals and beverages.
- THE PUB is an ideal place to unwind and share a light drink with friends and family before a flight. Located adjacent to the unit 2 check-in area, it offers both local and international drinks and a range of snacks.
- THE KENCHIC INN, Kenya's premier fast food outlet, specializes in providing tantalizing meals for travelers in a hurry. It is conveniently located near the local arrivals gate.
- THE GIRAFFE MANOR (restaurant) (+254) 20 8891078
- THE GRAND REGENCY (restaurant) (+254) 20 2111999
- THE JAVA COFFEE HOUSE (café) (+254) 20 4452547
- THE KAREN HOLIDAY HOMES (restaurant) (+254) 20 2018650
- THE QUEST RESORT AND RESTAURANT (restaurant) (+254) 20 2025592
- THE SAROVA STANLEY NAIROBI (restaurant) (+254) 20 8228830
- THE WINDSOR GOLF AND COUNTRY CLUB (bar) (+254) 20 8562300

Baggage storage
Short and long term storage is available for personal effects and luggage, through a secure counter facility. Customers using the luggage storage will be required to fill in documentation, provide a passport to be copied and sign a disclaimer. Customers wishing to reclaim baggage will be required to show ID and provide their receipt. The charges are KSH 300 or US$ 4 per bag per day. The facility is open 24 hours every day.
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Wind: S at 4km/h
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